Becoming an Agency Support Worker: What does it take?

Are you interested in a career where you can make a positive impact on the lives of others? Becoming an agency support worker might be the path for you.

Agency support workers play a vital role in providing care and support to individuals who may have physical or mental health challenges. To excel as an agency support worker, you’ll need a range of skills, including empathy, patience, and excellent communication abilities. Additionally, having the ability to adapt to different environments and work independently is crucial.

If you’re passionate about helping others and looking for a rewarding career, follow our comprehensive guide to becoming an agency support worker.

Duties and Responsibilities of an Agency Support Worker

As an agency support worker, your duties revolve around providing holistic care and support to individuals in need. This includes assisting with daily activities such as personal care, meal preparation, and medication administration. Additionally, you will be responsible for offering emotional support, promoting independence, and maintaining a safe and nurturing environment for your clients.

Agency support workers also play a crucial role in advocating for the needs and rights of their clients. This involves actively listening to their concerns, respecting their choices, and ensuring that they receive the best possible care and support.

Furthermore, agency support workers are often required to document and report on the progress and well-being of their clients. Keeping accurate records helps in tracking improvements, identifying challenges, and coordinating care with other healthcare professionals.

An agency support worker can work with all different age groups from Children through to the Elderly, so it is important to use different skills to suit the environment you are working in.

Challenges and Rewards of Agency Support Work

Like any profession in the healthcare and social services sector, agency support work comes with its unique challenges and rewards. Challenges may include dealing with emotionally demanding situations, managing complex care needs, and navigating interpersonal dynamics with clients and their families.

However, the rewards of agency support work are immeasurable. The opportunity to positively impact the lives of individuals in need, witnessing their progress and growth, and forming meaningful connections with clients are deeply fulfilling aspects of this profession.

Moreover, agency support work provides a sense of purpose and satisfaction that comes from knowing that your efforts make a tangible difference in the well-being and quality of life of those you support. The personal and professional growth that comes from overcoming challenges and making a positive impact is truly rewarding.

What is Expected of an Agency Support Worker?

An agency support worker is expected to attend any shifts they are booked for, if a support worker accepts a shift they need to arrive promptly to their shift and make sure they stay until the shift has finished. On occasion they will find a situation where they need to stay longer on shift due to staffing issues – it’s important an agency support worker stays on shift until it’s safe to leave to protect against safe guarding issues.

An agency support worker will also be expected to get their timesheet signed and filled out correctly and submitted at the end of the week to ensure payment.

A support worker if not supplied with a uniform should wear comfortable and practical clothing, if you are working with young people you may be expected to go out with the children so be prepared to be outside as well as inside. You may also be expected to carry out tasks around the facility.

Education and Training Requirements for Agency Support Work

To register with us as an agency support worker we require the below for our agency support workers

  • 6 Months UK experience in a care or support setting
  • Health and Safety Training
  • First Aid Training
  • Fire Safety Training
  • Food Hygiene Training
  • Moving & Handling Training
  • Children’s Safeguarding Training
  • Right to work in the UK
  • Proof of ID
  • Proof of Residency
  • Proof of National Insurance
  • 2 References (1 being your last Care/Support role)
  • UK Driving License (prefered)

As an agency we offer online training to help you get the training certificates above. If you are interesting in registering with us you can Register Here.

We are currently registering agency staff in the East and West Midlands. We also have opportunities for full time roles nationwide which you can See Here.